If you wish to return an item please call and inform us on 01462 420000. You will need to wrap the package securely and send it complete with all original packaging and instructions to:

Ark Wildlife Limited (Returns),
Dog Kennel Farm,
Charlton Road,
Hitchin,
Herts.
SG5 2AB,

Please enclose your contact details and the reason for the return. In the case of a defective product, please provide a full description of the fault. For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 working days, beginning the day after the delivery date. If you decide to cancel, please call and inform us on 01462 420000 and return the goods to us unopened and in their original condition. This applies to all our products.

However, we regret that we cannot accept cancellations of contracts for items where the packaging has been opened.
To cancel your contract, return the item to us with the delivery note and a note confirming that you wish to cancel, and stating your contact details and customer number.

The return address is:
Ark Wildlife Limited (Returns),
Dog Kennel Farm,
Charlton Road,
Hitchin,
Herts.
SG5 2AB.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we arrange for the items to be collected we will deduct the cost of doing so from the amount refunded. As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item within 30 days.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

You can always return items if they are defective. Please see below for details of how to return defective items to us. If you are returning an item because of an error on our part or because it is defective, we will be happy to refund any delivery charges incurred in sending the item to you and your costs in returning it to us.

We hold large quantities of stock in our Hertfordshire warehouses for all advertised accessories to ensure availability to despatch goods within the quoted time. We additionally blend and bag all food daily to ensure its quality and freshness for maximum benefit to your birds and wildlife. 

If for any reason there was is a delay in sending your goods we will advise you by email or telephone and the product will be despatched as soon as possible.

We select, test and make available for sale all the best food and accessories for garden wildlife.

Straight seeds, peanuts and mixes being natural products will vary in size and colour depending on the growing conditions. We source all food based on the following criteria a) Safety, b) Quality, c) Locality. This means all food must be certified safe for animal feeding (often to human grade), then we source a quality that offers significant nutritional benefit and then source the food as locally as possible. Please Note: The bulk of all bird food sold is made up of peanuts and sunflower hearts which cannot be grown in the UK.

Accessories and habitats are sourced from many different manufacturers and while we work closely with them in product development, they may occasionally change specifications or withdraw items without notice. Therefore all photos and descriptions in our website, catalogues and advertisements are for illustration purposes only; exact specifications and colours may vary and items may be withdrawn.