DUE TO LARGE VOLUMES OF ORDERS & SOCIAL DISTANCING ACROSS OUR WORKFORCE PLEASE ALLOW 2/3 DAYS FOR DELIVERY OF YOUR ORDER.
Customer Service We are currently running our business on very restricted staffing levels due to COVID working procedures and self-isolating staff. Please only contact us in emergencies or for non-delivery and by email if at all possible. It may take a few days for us to respond but we will do our utmost to respond as soon as we possibly can. Thank you for your patience.
Delivery Timescale For over 29 years our mission has been to serve you and rest assured that will continue. Our website is open and we continue to despatch and deliver orders across the UK on a daily basis. You will appreciate that staff welfare is our priority and in adhering to Government guidelines we are operating with reduced staff numbers. While orders will continue to be despatched on a 24-hour delivery service, it may take 2 or 3 days for packing and despatch. If you have any concerns do please contact us via firstname.lastname@example.org or 0800 085 4865.
Stock Availability During this time we will be managing our stock availability closely. We will do our best to keep the website up to date at all times but temporary shortage of stock may occur. We ask for your patience while we manage this.
Take care of yourselves, your loved ones & your community, enjoy your wildlifeand thank you for your patience during these uncertain times.
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