RETURNS & REFUND INFORMATION
For damaged/incorrect items please see point 7 below*
We hope you’re very happy with your purchase from Ark Wildlife. If however you are not for any reason, or you have simply changed your mind we offer you a generous, 45-Day Money Back Guarantee (from the date of receipt of your order), as part of our Quality Promise, so you may return your goods for a full refund. This does not affect your statutory rights under the Consumer Contracts Regulations
If you wish to return a product, please take the following steps:
- Ring free phone 0800 085 4865 or email office@arkwildlife.co.uk with your order number, details of the product/s to return and reason why.
- Returned items must be unused, in original packaging and in the condition they arrived with you.
- Please return items to the following address via a method of your choice:
Ark Wildlife Returns
C/O Bray Solutions Ltd
Unit 14 Goods In Office
Kings Cliffe Industrial Estate
Kings Cliffe Road, Wansford
Peterborough
PE8 6PB - There are a variety of parcel despatch options currently and the following are some of the most popular in the market:
Evri Parcel Drop Off
Royal Mail Click & Drop
Interparcel Drop Off - Please note it is the customer’s responsibility to cover the cost of return. We recommend that customers keep proof of postage when returning items.
- Once returned items have been received by Ark Wildlife, they will be checked to ensure they are in original packaging and good condition. If accepted, we will refund the full purchase price which may take up to ten days from receipt of goods. If any goods are not in an acceptable condition, we will advise you by email that a refund cannot be processed.
- * If you either receive a product that has been damaged in transit to you, or is the incorrect item, please advise us immediately via free phone 0800 085 4865, so that we can take prompt action to refund or replace goods. *
Returns & Quality Promise
If you wish to return an item please contact us by phone on 0800 085 4865 or email us at office@arkwildlife.co.uk explaining the reason for return and we will issue a returns reference and advise the best way to proceed.
You will need to wrap the package securely and send it complete with all original packaging and instructions to:
Ark Wildlife Limited (Returns),
C/O Bray Solutions Ltd,
Unit 14 Goods In Office,
Kings Cliffe Industrial Estate,
Kings Cliffe Road,
Wansford,
Peterborough,
PE8 6PB.
Please do not return any goods without an approved returns reference for your protection.
This returns policy does not affect your statutory rights.
Damaged or Defective Goods
If you receive a defective item please contact us on 0800 085 4865 to enable us to resolve any issue.
We take great care packing your order but damage in transit can happen. Please inspect all deliveries immediately to ensure your goods are correct and undamaged. Please notify us of any issues within 7 days on 0800 085 4865.
Cancelling an Item
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 14 working days, beginning the day after the delivery date and the goods must be returned to us unopened and in their original condition. If you decide to cancel, please follow the instructions under Returns and Quality Promise section.
This applies to all our products.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we arrange for the items to be collected we will deduct the cost of doing so from the amount refunded. As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item within 30 days.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/uksi/2013/3134/contents/.
