Order by 3:00pm for FREE Next working day delivery on orders £25 and over as standard

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Freephone: 0800 085 4865

Delivery Charges

FREE next working day delivery for orders
£25.00 and over to most UK postcodes.

Orders under £25.00 are subject to a subsidised £3.95 delivery charge.

We pack and despatch all standard retail orders* placed by 3pm Monday to Friday on the same day, using a 24-hour carrier service to United Kingdom & British Isles addresses. For example an order placed on Monday lunchtime will be shipped the same day for delivery by 6pm on Tuesday.

We hold very large stocks of accessories in our warehouses and mix fresh food daily on our premises. This ensures we are able to despatch all standard retail orders* promptly. In the highly unlikely event we are unable to send your order we will contact you. Your card will not be charged until goods are despatched.

Orders are sent via either DHL or DPD and to ensure prompt first time delivery, goods can be left without signature, if you instruct us to do so.

*Non-standard retail orders include…
(see relevant tab below for full details)

  • Environmental & mitigation products
  • Certain Scottish postcodes and UK Islands
  • Live Food

Our carriers’ standard delivery service is Monday to Friday (excluding public holidays) between 8.00am – 6.00pm. Special delivery arrangements i.e. AM or Saturday deliveries can be arranged and will be charged to you at cost. Please ring free phone 0800 085 4865 for details and to confirm if the AM or Saturday service is available to your postcode area.

DHL & DPD impose a minimum surcharge of £5.99 to deliver to the Isle of Wight PO30-41 & Isles of Scilly TR21-25. This surcharge will be in addition to the £3.95 delivery charge if your order is under £25.00.

DHL & DPD impose a minimum surcharge of £7.50 to deliver to the following postcodes:  GY, HS, IM, IV41-51, IV55-56, JE, KA27-28,  KW15-17, PA20, PA41-49, PA60-78, PH42-44, PH60, ZE. This surcharge will be in addition to the £3.95 delivery charge if your order is under £25.00. Heavier weight orders in excess of 20kgs will also be subject to an additional surcharge of 10 pence per kg.

Due to the carrier network coverage & service availability, goods despatched to the following postcodes will take up to 48 hrs to deliver: BT, GY1-10, IV2-63, JE1-5 (excluding IV21), TR8, TR10, TR12-13, TR19, TR26, TR93.*

Goods despatched to the following postcodes will take up to 72 hrs to deliver: AB36-38, AB55-56, G63, HS1-9, IV21, KA27-28, KW1-17, PA20-50, PA60-78, PA80-88, PH19-26, PH30-44, PH49-50, ZE1-3.*

Ark Environmental products are sent free delivery on a 3-5 day service. Next day delivery can be arranged and will be charged to you at cost, please ring free phone 0800 085 4865 for details.

Certain orders for small items weighing under 1kg may be sent 1st Class via the Royal Mail the discretion of the company. Please allow up to 3 days for delivery of these items.

All Live Food (including Mealworm Food) is sent direct from the Live Food farm with free delivery and is not counted in your shopping basket. Live Food orders received by 2pm are despatched same-day via Royal Mail. Orders received after 2pm are despatched the next working day. Please allow up to 3 days for delivery of these items.

* Please see non-standard & exceptions delivery charges section for details of any carrier surcharges that may be applicable.

You can expect to receive your goods normally within 24-hours Monday to Friday (excluding public holidays). A few items such as Live Food may take up to 3-days and Ark Environmental products 3-5 days.

Non-Delivery If you do not receive your goods on the expected date please call us immediately. You must report non-delivery or lost goods within 10-days of the date of order. Goods left without signature are at the purchasers own risk. We cannot accept responsibility for goods outside of these terms.

Incorrect Items We take great care packing your order but mistakes do happen. Please inspect all deliveries immediately to ensure you have received the items you ordered. Any errors must be notified to us within 7-days by telephone. We will arrange for collection and replacement of the incorrect items at your convenience. Please note all returned items must be unopened and in their original condition.