DELIVERY CHARGES
We offer FREE Next Working Day delivery on orders of £30.00 and over to most* UK postcodes. Any delivery charges will be displayed during checkout.
Delivery
We pack and despatch all standard retail orders* placed by 3pm Monday to Friday same day, via our logistics partners, using a 24-hour carrier service to United Kingdom & British Isles addresses. For example an order placed on Monday lunchtime will be shipped the same day for delivery by 6pm on Tuesday. An order placed after 3pm on Friday will be delivered by 6pm the following Tuesday.
We hold very large stocks of accessories and fresh food in our warehouses. This ensures we are able to despatch all standard retail orders* promptly. In the highly unlikely event we are unable to send your order we will contact you. Your card will not be charged until goods are despatched.
Orders are sent via DPD or DHL and to ensure prompt first time delivery, goods can be left without signature. You as the recipient have control of leave safe instructions/delivery directions via the carrier notifications to your email or mobile phone. Please update these on receipt of your email or text.
*Non-standard retail orders include…
Environmental & mitigation products
Certain Scottish postcodes and UK Islands
Live Food
Charges
We offer FREE Next Working Day delivery on orders of £30.00 and over to most* UK postcodes. Orders under £30.00 will be subject to a heavily discounted £3.95 delivery charge.
DHL & DPD impose a minimum surcharge of £5.99 to deliver to the Isle of Wight PO30-41 & Isles of Scilly TR21-25. This surcharge will be in addition to the £3.95 delivery charge if your order is under £30.00.
DHL & DPD impose a minimum surcharge of £7.50 to deliver to the following postcodes: GY, HS, IM, IV41-51, IV55-56, JE, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, PH60, ZE. This surcharge will be in addition to the £3.95 delivery charge if your order is under £30.00. Heavier weight orders in excess of 20kgs will also be subject to an additional surcharge of 10 pence per kg.
Delivery Schedule
Ark Environmental products (Schwegler and Vivara Pro stock items) are despatched direct from supplier on a standard 3-5 day service. Next day delivery may be arranged and will be charged to you at cost, please phone us for details.
Certain orders for small items weighing under 1kg may be sent 1st Class via the Post Office at the discretion of the company. Please allow up to 3 days for delivery of these items.
All Live Food (including Mealworm Food) is sent direct from the Live Food farm with free delivery and is not counted in your shopping basket. Live Food orders received by 1pm are despatched same-day via Royal Mail. Orders received after 1pm are despatched the next working day. Please allow up to 3 days for delivery of these items.* Please see Delivery charges section for full details.
Non Delivery / Incorrect Items
Non-Delivery
If you do not receive your goods on the expected date please call us immediately. You must report non-delivery or lost goods within 10 days of the date of order. Goods left without signature are at the purchasers own risk. We cannot accept responsibility for goods outside these terms.
Incorrect Items
We take great care packing your order but mistakes can happen. Please inspect all deliveries immediately to ensure you have received the items you ordered. Any errors must be notified to us within 7 days by telephone. We will arrange for collection and replacement of the incorrect items at your convenience. Please note all returned items must be in their original packaging and unused.
